Privacy Policy

Legal Document

Below please find the updated "Privacy Policy" for  At Package Department, we value our customer's trust and work diligently to make certain that personal travel data security is our highest priority.  Package Department has a dedicated and secure private cloud-based computer system to ensure the security and confidentiality of the personal information provided to us. This policy describes our privacy practices, and by visiting this website, you are hereby accepting the practices described herein.

  • Type of information collected
  • Use of information
  • Sharing information
  • Customer's access to their information
  • Individual choices with respect to the collection and use of specific information
  • Cookies and other technologies
  • Display of tailored advertising/Customer choices
  • Using the Package Department mobile phone and tablet Apps (the "Mobile Apps")
  • Protecting sensitive/personal information
  • Children's privacy
  • External links
  • Visiting our website from outside the United States
  • U.S.-Swiss Safe Harbor Framework
  • Changes to this Privacy Policy
  • How to contact us


In General, we receive and securely store all information a customer enters onto our website. This includes common information that can identify a person ("personal information"), including first and last name, telephone number, postal and email addresses; and, where necessary, such billing information as required for processing payment, including credit card number, cardholder's name, and expiration date, etc.  We may also request information about the customer's hotel room preferences, as well as frequent flyer and car rental program information. The customer can always choose not to provide information to us, but in general some information about you is required in order for a customer to register as a member; book travel; complete a traveler profile; and we may seek customer participation in surveys, contests or sweepstakes, or ask questions pertaining to specific travel choices.

Travel Companion Information

When an individual makes a reservation for someone else through this website, we will request personal information and travel preferences about the traveler. The individual making the reservation needs to obtain the consent of the traveler prior to providing us with the actual traveler's personal information and travel preferences.  Also, note that any access to view or change the traveler's information will be available only through the traveler's account.

Information from Other Sources

Package Department may periodically obtain both personal and non-personal information about its customers from affiliated entities, business partners and other independent third-party sources that will be added to our account information. Examples of information we may receive include: updated delivery and address information, purchase history, and demographic information. In addition, if an individual signs up for a Package Department account using the person's social media account, or linking the Package Department account to a social media account, or the use of certain other Package Department social media features, we may access information about the customer via that social media provider in accordance with the provider's policies. The information may include the name, email address, profile picture, gender, list of friends, and other information that the customer authorizes us to receive. Depending on the privacy settings assigned in the customer's social media account, we may access information that the customer provides to a social media provider regarding the customer's respective locations ("Location Data") to provide the customer with relevant content. Please note that any Location Data may also be shared with individual; friends on a social media provider in accordance with established privacy settings for that social media provider.

Automatic Information

Package Department automatically collects some information about the user's computer when accessing this website. For example, we will collect the individual IP address, Web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. We also may collect information about specified online activity, such as trips viewed and bookings made. Our goals in collecting this automatic information include helping customize individual user experience and preventing fraud.


Package Department will only use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the travel bookings conducted on our site. We may use other information about the customer for the following general purposes: to provide the customer with the products and services as may be requested; to provide the customer with travel confirmation and updates; to manage specific customer accounts, including processing bills and providing travel notifications; to communicate with the customer in general; to respond to their questions and comments; to measure interest in and improve our products, services, and website; to notify the customer about special offers and products or services that may be of interest to that individual; to otherwise customize their travel experience with this website; to reward the customer as part of any reward and recognition program which the customer chooses to join; to solicit travel information from the customer, including through surveys; resolving disputes, collection of fees, or troubleshooting problems; preventing potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described at the point of collection.

Email Communications

Package Department wants to make it easy for every customer to take advantage of travel-related opportunities on our website. One way we do this is by sending the customer an email messages that contains important information about their apparent travel-related interests. For example, if the traveling customer searches for a flight to New York on our website and has saved their itinerary, but otherwise has not yet booked their travel, we may send an email message reminding them about their saved travel itinerary or about a special airfare to New York. Similarly, if the customer receives an email from us about New York travel and demonstrate an interest in New York hotels by affirmatively clicking on a link about New York hotels in the email, they may receive an email about New York hotel offers or other destination information. Package Department believes these email messages will provide the traveling customer with highly useful information about travel-related special offers available through our site. Please note that each customer will have the opportunity to elect not to receive such email messages in any follow-up communication we may provide them.

Please review " Individual choices with respect to the collection and use of specific information" below.


This website may share sensitive information with the following entities:


Suppliers, such as hotel, airline, car rental, and activity providers, who fulfill customer travel reservations. Throughout this site, all services provided by a third-party supplier are described as such. By making a reservation through this site, each traveler is authorizing us to disclose to suppliers the information required to complete the booking and deliver the related travel. These suppliers are not controlled by Package Department, and all personal information disclosed to them is subject to the applicable supplier's privacy policy and security practices. Therefore, Package Department encourages each travel customer to review the privacy policies of any travel industry supplier whose products are purchased through this site.

Third-party vendors

Vendors providing services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention may also be authorized by Package Department to collect information on our behalf, including as necessary, information to operate features of our website necessary to facilitate the delivery of online advertising tailored to the customer's specific interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use Package Department's information for any other purpose. They are also required to follow the same data security practices that we ourselves adhere to.

Business partners

Business partners with whom we may jointly offer products or services, or whose products or services may be offered on our website may share collected information about specific traveling customers.  Each traveling customer can tell when a third party is involved in a product or service they have requested because each individual's name will appear, either alone or with ours. If the traveling customer chooses to access these optional services, Package Department may share information about the specific traveler, including necessary personal information, with those partners. Please note that Package Department does not control the privacy practices of such third-party business partners.

Referring websites

If the traveling customer was referred to this website from another site (for example, through a link that individual clicked on, or another site that directed you to Package Department), we may share some information about you with that referring website. We have not placed limitations on the referring websites use of your personal information and we encourage you to review the privacy policies of any website that referred you here.

Companies within our corporate family.

Package Department may share customer's personal information with its parent company and corporate affiliates, including ZoomAway, BookRenoTahoe, BookNorCal, Golf the High Sierra, and Tahoe Ski Shuttle, as well as some international corporate affiliates identified by Package Department. This sharing enables us to provide each customer with information about products and services, both travel-related and other, which might interest the traveling customer. To the extent that our parent company and corporate affiliates have access to your information, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy. They also will comply with all applicable state and federal laws governing the transmission of promotional communications and, at a minimum, give each customer an opportunity in any commercial email sent to elect not to receive such email messages in the future.

Package Department's option to share information.

In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases Package Department reserves the right to raise or waive any legal objection or right available to us. When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Package Department or this website, our customers, or others; and in connection with our Terms of Service and other agreements.

Corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Other than as set out above, the traveling customer will be notified when such personal information about the individual will be shared with third parties, and that person will have an opportunity to choose not to have us share such information.  We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our commercial advertisers the number of visitors our website receives or the most popular hotels and vacation destinations. This information does not contain any personal information, but is used to develop content and services we hope the traveling customer will find of interest.


The customer can access and update their contact information by visiting this website's Member Profile page. The individual can close their account by contacting us at the email address listed below. Please note that after the customer has closed an account, they will not be able to sign in or access any of their personal information. However, the customer can open a new account at any time. Also, please note that Package Department may retain certain information associated with a closed account, including necessary information for analytical purposes as well as for record keeping integrity.


As discussed above, the traveling customer can choose not to provide us with any information, although it may be needed to book travel or to take advantage of certain features  offered on this site. The customer can also add or update information and close their account as described above. Every customer will be given the opportunity to unsubscribe from commercial emails in any   such message that we send individually. If the traveling customer is a registered member, they can also modify their choice at any time on the Member Profile page. Please note that we reserve the right to send all customers other communications, including service announcements, administrative messages, and surveys relating either to their account or to their transactions on this site, without offering a specific opportunity to opt out of receiving them. Customers may have the opportunity on our website to provide a mobile number in order to receive day-of-travel flight alerts. Individual customers may discontinue these alerts at any time. The "Help" section of the toolbar on most browsers will provide information on how to prevent the browser from accepting new cookies, and how to have the browser provide notification when you receive a new cookie, as well as how to disable cookies altogether.  Please note that a refusal to accept cookies from this site, will prevent use of, or access to portions of Package Department's website.


Cookies are small data text files and can be stored on your computer's hard drive (if permitted by the Web browser). This website uses cookies for the following general purposes:
Cookies help us recognize the customer's browser as a previous visitor, as well as to save   and remember any preferences that may have been set while the customer was visiting our site. For example, if the customer registers on our site, we may use cookies to remember their registration information, so they do not need to log into our site each time they visit. We also may record the customer's password in a cookie, if the customer checked the box entitled "Sign me in automatically next time." Please note that member IDs, passwords, and any other account-related data included in such cookies are encrypted for security purposes and are not permitted to be shared. Unless you register with us, these cookies will not contain any personal information. Cookies also help us customize the content and advertisements provided to customers on    this website and on other sites across the Internet. For example, when a customer accesses a page on our website, a cookie is automatically set by us, or our service providers and partners to recognize the customer's browser as they navigate on the Internet and to present them with important information and advertising based on their apparent interests.

Helping measure and research the effectiveness of website features and offerings, advertisements, and email communications (by determining which emails the customer opens and acts upon).

The "Help" section of the toolbar on most browsers will describe how to prevent the individual browser from accepting new cookies, how to have the browser provide notification when receiving a new cookie, or how to disable cookies altogether.  Please note that refusal to accept cookies may prevent access to many of the travel tools offered on our sites.

In addition to the above cookies, Package Department uses Local Shared Objects, commonly referred to as "flash cookies," on our web site.  These flash cookies are used to enhance the customer's experience on the website by storing user preferences and settings, such as volume/mute settings, and in connection with animated content on our website. Local Shared Objects are similar to browser cookies, but can store data more complex than simple text. By themselves, they cannot do anything to or with the data on your computer. Like other cookies, they can only access personally identifiable information that the specific individual has provided on this site, and cannot be accessed by other websites.

To find out more about flash cookies or how to disable them, please visit:

This site may also use Web beacons (also known as clear gifs, pixel tags or Web bugs), which are tiny graphics with a unique identifier.  These Web beacons are similar in function to cookies, which are placed in the code of a Web page. Package Department uses these Web beacons to monitor the traffic patterns of users from one page within our sites to another, and to deliver or communicate with cookies, as well as to understand whether you have come to our site from an online advertisement displayed on a third-party website, and finally to improve site performance.  We also may allow our service providers to use Web beacons to help us understand which emails have been opened by recipients and to track the visitor traffic and actions on our site. This helps us measure the effectiveness of our content and other offerings.


Data collected by this website to serve you with relevant advertising.

Package Department is committed to providing every customer with relevant content and information. To do this, we may, through cookies and other technologies, collect information about a customer's travel-related searches, such as whether the individual is looking for airline flights or hotels. We use this information, together with other information collected about the travel customer, to serve them with ads, on our website or elsewhere online, that match their apparent interests.  For example, if the customer searchs for a flight to Florida on this site, they may see an ad for a Florida travel package on this site or on another website they may visit.

Please note that Package Department does not combine the information we collect about a customer's travel-related searches on this website with any personal information (such as email address) to serve the individual with travel ads across other websites. We also do not share customer's personal information with third parties so they can serve the customer with advertisements. Every customer can choose not to receive tailored online advertising on other websites, based on their travel-related searches on this website.

Note that if a customer chooses not to receive tailored ads, they will still see online advertisements, but such ads will be more general and less relevant to the individual customer.

Data collected by business partners and ad networks to serve specific customers with relevant advertising.

The advertisements on this website are served by Package Department or by our service providers. However, we also allow third parties to collect information about specific customer online activities through cookies and other technologies. These third parties include (1) business partners, who collect information when an individual views or interacts with one of their advertisements on our sites; and (2) advertising networks, which collect information about customer interests when they view or interact with one of the advertisements they place on many different websites on the Internet. The information gathered by these third parties is used to make predictions about specific characteristics, interests or preferences and to display advertisements on our sites and across the Internet tailored to the viewer's apparent interests.  We do not permit these third parties to collect personal information about customers (such as email address) on our site, nor do we share with them any personal information about our customers
Please note that we do not have access to or control over cookies or other technologies these third parties may use to collect information about your interests, and the information practices of these third parties are not covered by this Privacy Policy. Some of these companies are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies.

Data collected by companies that operate cookie-based exchanges to serve you with relevant advertising.

Like other companies operating online, Package Department participates in cookie-based exchanges where anonymous information is collected about individual browsing behavior through cookies and other technologies and segmented into different topics of interest (such as travel). These topics of interest are then shared with third parties, including advertisers and ad networks, so they can tailor advertisements to your apparent interests. We do not share personal information (such as email address) with these companies and we do not permit these companies to collect any such information about our customers on our site.

Do-Not-Track Signals and Similar Mechanisms

Some web browsers may transmit "do-not-track" signals to websites with which the browser communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. Participants in the leading Internet standards-setting organization that is addressing this issue are in the process of determining what, if anything, websites should do when they receive such signals. Package Department currently does not take action in response to these signals. If and when a final standard is established and accepted, we will reassess how to respond to these signals.


When a customer uses a Package Department Mobile App, we will collect and use information about the customer in the same way and for the same purposes as we do when a customer uses our website. In addition to this, Package Department may use some other information that we have collected automatically when the customer uses our Mobile Apps.  Specifically:

  • We collect information about Mobile App functionality that the customer may access and use. This allows us to identify those areas of the Mobile App that are of interest to our customers so that we can refine and continuously improve the Mobile App. The information we collect for this purpose does not enable us to directly identify a specific customer or individual.
  • Each Mobile App also sends us the device's unique device identifier (or "UID"), a sequence of numbers or characters that are unique to a specific mobile device. We use this only on the first opening of the Mobile App so that we can confirm to our advertising networks the number of downloads resulting from clicks on their respective ad banners and other marketing tools.
  • When a customer uses a Mobile App, that customer can choose to allow access to their current location – provided by their mobile device uses GPS or similar technologies – in order to identify nearby hotels or airports. If the customer chooses to allow access, this location data may be collected anonymously as part of search requests logged by our servers. Customers can switch off the Mobile App's access to their location at any time through their phone settings menu.
  • Each Mobile App will also send us error-reporting information in the event that it crashes or hangs. This enables us to investigate the error and to improve the stability of the Mobile App for future releases. As part of these error reports, the Mobile App sends us information about the mobile device type and version, the UID, the time the error occurred, the feature being used and the state of the application when the error occurred. We do not use this information for any purpose other than investigating and remedying the error.

The customer always has the ability to control what information a Mobile App sends to us. The customer can exercise this control either by changing the settings of the Mobile App under its setting menu or changing the settings on their mobile device. Alternatively, a customer can remove the Mobile App from their mobile device entirely and access our services through our website.


We want our customers to feel confident about using this website to make travel arrangements, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information traveling customers provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to personal information.


This is a general audience website and does not offer services directed to children. Should a child whom we know to be under 13 years old send personal information to Package Department, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.


If any part of this website links a customer or user to other sites, those sites do not operate under this Privacy Policy. We recommend every user/customer examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.


If a customer is visiting our website from outside the United States, please be aware that personal information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we will take steps to ensure that your privacy is protected. By using our services, a customer must understand that their personal information may be transferred to our facilities and those third parties with whom we share such information as is further described in this Policy.


As described in our Safe Harbor Privacy Statement, we comply with the US-EU Safe Harbor Framework and the US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal information from European Union member countries and Switzerland.


Package Department may, in its sole discretion, update this Privacy Policy in the future. Package Department will notify all registered customers about material changes to this Privacy Policy by sending a notice to the email address each such customer has provided to us or by placing a prominent notice on our website.


Should there be any questions about either this Privacy Policy, travel planning or purchases, please email us using our customer service and feedback form at .


This Privacy Policy is effective as of September 10, 2014.

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